Quality Care Consultant

Location: Weltevreden Park, Gauteng
Employment Type: Permanent
Compensation: To be discussed

The Ideal Candidate:

  • Must have a three-year degree
  • A good listener
  • Objective
  • Precise
  • Trustworthy
  • Discreet and able to maintain confidentiality
  • Is bilingual in English and Afrikaans

Duties and Responsibilities Include:

  • Listening, commenting and giving feedback on all calls made and/or received by our various call centres, including:
    • Sales
    • Retentions
    • Client Care (Incoming and Outgoing)
    • Lead Generation 
    • Training Calls
  • Submitting feedback to their supervisor on all calls listened to as per the department’s procedures.

Successful Candidates:

  • Will be invited to a training and selection programme where the consultants will be trained and tested on the job’s duties and responsibilities.
  • Only candidates who are successful in the above training will be offered employment subject to certain terms and conditions.

Additional Information:

  • Hours: 08:00 to 16:30
  • Flexi-time may be offered once the employee becomes permanent (following a three month probation period).
  • The employee may work from home should management be satisfied with their performance. 
  • Salary will be discussed in the interview
  • Management reserves the right to only interview candidates deemed qualified. 

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